Haringey Carpet Cleaners Service Terms and Conditions

These service terms and conditions set out the basis on which Haringey Carpet Cleaners provides carpet cleaning and related soft furnishing cleaning services to domestic and commercial customers. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any appointment.

In these terms, references to “we”, “us”, and “our” mean Haringey Carpet Cleaners, and references to “you” or “the customer” mean the person requesting the service, whether as an owner, tenant, occupier, agent, or authorised representative. These terms are intended to be clear, fair, and consistent with UK consumer and contract law.

Our services may include carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising, and other related cleaning work agreed in advance. Any additional tasks requested on the day will only be provided if we have the equipment, time, and capacity to do so. Unless expressly agreed otherwise in writing, all services are provided subject to inspection of the items and the conditions described by you at the time of booking.

1. Booking process

Bookings are accepted subject to availability and confirmation. A booking request may be made by telephone, email, online enquiry, or any other booking channel we make available. A booking is not confirmed until we have accepted the appointment and, where applicable, received any required deposit or advance payment. We may ask for details such as the type of carpet or fabric, approximate room sizes, access arrangements, parking restrictions, and any known stains, damage, or special requirements.

When you book carpet cleaning services, you must provide accurate and complete information. If the information you provide is incomplete or incorrect, we may revise the quote, adjust the time needed, refuse part of the work, or cancel the booking if carrying out the service would be unsafe, impractical, or likely to cause damage. You are responsible for ensuring that the property is accessible on the agreed date and time and that any necessary permissions from landlords, managing agents, building management, or other relevant parties are obtained in advance.

We may provide an estimated price before the appointment, based on the information supplied. Unless stated otherwise, estimates are not fixed until we have inspected the items on site. If the actual condition differs materially from the information provided, we reserve the right to amend the price before proceeding. Any significant change will be explained to you before additional work begins. If you choose not to proceed, you will only be liable for any agreed call-out, inspection, or cancellation fee, where applicable.

It is your responsibility to remove fragile items, valuables, loose ornaments, and items that could be affected by cleaning operations. We may move light furniture where it is reasonably safe to do so, but we are not required to move heavy, fixed, valuable, or difficult-to-handle items unless agreed in advance. Where possible, you should secure pets and ensure a safe working environment. Delays caused by lack of access, unsafe conditions, or failure to prepare the area may result in extra charges or rescheduling.

Our Haringey carpet cleaning appointments are scheduled in good faith, but arrival times are estimates and may be affected by traffic, weather, previous job durations, or unforeseen operational issues. We will make reasonable efforts to notify you of significant delays. We are not responsible for minor schedule changes beyond our reasonable control, provided we act fairly and keep you informed where possible.

2. Payments and pricing

Prices may be quoted as fixed sums, room-based rates, item-based rates, hourly rates, or minimum charges, depending on the nature of the work. All prices are stated in pounds sterling and, unless otherwise specified, include any applicable VAT. Any quotation or estimate is valid for the period stated in it, or if no period is stated, for a reasonable time only. We may withdraw or amend a quotation before acceptance if pricing information changes or if an error is identified.

Payment is due in accordance with the method and timing agreed at booking or upon completion of the service, unless we state otherwise. We accept commonly used payment methods as notified from time to time. If a deposit is required, the deposit secures the slot and may be non-refundable where stated in the booking confirmation and to the extent permitted by law. Failure to pay by the agreed time may result in the suspension of services, recovery action, or the application of reasonable late-payment charges where lawful.

For commercial customers, invoices are due by the stated due date and may be subject to separate credit terms agreed in writing. If payment is late, we may charge interest and recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. For domestic customers, any charges will comply with consumer law and will be clearly disclosed before they become payable.

Additional charges may apply where the job changes after arrival, including but not limited to extra rooms, larger than expected areas, heavily soiled items, specialist stain treatments, access difficulties, parking costs, congestion-related charges, or the need for repeated visits. If we believe a stain or mark requires specialist restoration work rather than standard cleaning, we will explain this and may decline to proceed with that part of the work.

Where a payment method is reversed, declined, or disputed without proper basis, you remain liable for the amount due and any reasonable costs incurred by us in resolving the matter. Nothing in these terms affects your statutory rights.

3. Cancellations and rescheduling

You may cancel or reschedule a booking by notifying us within a reasonable time before the appointment. If you cancel with sufficient notice, we will usually transfer any deposit to a new date or refund it, depending on the circumstances and the terms agreed at booking. If you cancel at very short notice, fail to provide access, or refuse to proceed without a valid reason after we have attended, we may retain all or part of the deposit or charge a reasonable cancellation fee to cover our costs and lost time, subject to consumer law.

If you wish to reschedule, we will try to accommodate a new appointment date, but availability is not guaranteed. Repeated changes may result in loss of priority or require a new booking. We may also reschedule or cancel an appointment due to illness, severe weather, equipment failure, staff availability, or any other event beyond our reasonable control. In such cases, we will make reasonable efforts to offer an alternative date and will not charge you for any service we have not provided.

Any cancellation or amendment policy that forms part of the booking confirmation will apply alongside these terms. If there is any inconsistency, the written confirmation provided at the time of booking will take priority, provided it is lawful and clearly communicated.

4. Liability and limitations

We will use reasonable skill and care in performing our services. However, carpet and upholstery cleaning can involve some risk, particularly where items are old, fragile, previously damaged, incorrectly manufactured, colour-sensitive, or affected by pre-existing stains or wear. We do not guarantee complete stain removal, odour elimination, or restoration to a like-new condition. Results can vary depending on fibre type, previous treatments, soil level, age, and environmental factors.

We are not liable for loss or damage arising from pre-existing defects, manufacturing faults, hidden wear, shrinkage, colour migration, pile distortion, seam separation, weak backing, or any condition that is not reasonably detectable before cleaning. Where you have not disclosed relevant information, including past water damage, chemical treatments, or recent DIY cleaning attempts, we are not responsible for any resulting issues that could not reasonably have been anticipated.

If we damage property through negligence, our liability will be limited to the reasonable cost of repair or replacement, taking into account wear and age, and subject to the limits permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. For business customers, our total liability for any claim arising out of one service event will be limited to the amount paid for that specific service, except where law requires otherwise.

You must notify us of any alleged damage or issue as soon as reasonably possible and in any event within a reasonable period after the service. Failure to do so may affect our ability to investigate and may reduce any remedy available. We may inspect the item, request photographs, or seek an independent assessment before deciding how to resolve the matter.

Any items left in the area are at your own risk unless damage is caused by our negligence. You should remove cash, jewellery, electronics, documents, and other valuables before we begin. We are not responsible for accidental damage to unsecured or improperly placed personal belongings, unless caused by our failure to exercise reasonable care.

5. Waste regulations and disposal

We operate in accordance with applicable UK waste and environmental rules, including duties relating to lawful disposal, responsible handling of wastewater, and prevention of pollution. Any waste produced by our carpet cleaning service, such as used solution residues, filters, or disposable materials, will be handled responsibly and disposed of through appropriate channels where required. We do not knowingly discharge harmful substances into drains, watercourses, or the environment.

You must inform us if the property contains hazardous materials, contamination, or circumstances that could affect waste handling, such as sewage-related contamination, bodily fluids, mould-related health risks, or chemical residues. If we identify conditions that present a health or environmental hazard, we may suspend work immediately and require specialist treatment or lawful disposal arrangements before continuing. Additional charges may apply where specialist equipment, protective measures, or disposal costs are needed.

You are responsible for ensuring that any waste generated by items not removed by us is handled lawfully by the appropriate party. Where applicable, ownership of removed material and responsibility for disposal will be governed by the agreed scope of work. We may refuse to clean items that we reasonably believe cannot be handled safely or lawfully within the planned service.

6. Customer responsibilities

You must cooperate with us so that the service can be completed safely and efficiently. This includes providing accurate access information, ensuring electricity and water are available where needed, confirming parking or entry arrangements, and advising us of any restrictions affecting the property. If a service cannot be completed because these responsibilities are not met, you may still be charged for attendance or wasted time.

You are also responsible for identifying sensitive areas, delicate flooring, loose seams, unstable furniture, or any item that may be affected by moisture, heat, suction, or cleaning products. If you ask us to proceed despite a warning, you accept the risk to the extent permitted by law. We may refuse to carry out work where we believe doing so would be unsafe, unlawful, or likely to cause unreasonable harm.

Any special instructions must be agreed in advance and confirmed where necessary. Silence or failure to object before work starts does not mean we accept responsibility for conditions you failed to disclose.

7. Complaints and remedies

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we can investigate. We may offer a re-clean, repair, partial refund, or other reasonable remedy depending on the circumstances. Any remedy will be assessed fairly and in line with your legal rights. We reserve the right to inspect the area or item before deciding what action, if any, is appropriate.

Complaints will be handled in a proportionate way, taking into account the condition of the item before cleaning, the service agreed, and any information supplied at booking. We do not guarantee a particular outcome unless that outcome has been expressly agreed in writing. Standard cleaning services are not restoration or insurance work.

Where a dispute cannot be resolved amicably, either party may pursue the matter through the courts or any applicable alternative dispute resolution process if appropriate and agreed.

8. Governing law

These terms and conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising from or relating to these terms, the booking process, the services provided, or any related matter will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer rights provide otherwise.

If any part of these terms is found to be unlawful, unenforceable, or invalid, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right.

By proceeding with a booking for carpet cleaners in Haringey or any related service, you confirm that you have read, understood, and agreed to these terms. These terms form the basis of the contract between you and us and should be read together with any written booking confirmation or quotation issued for the specific job.